ANZ bank was one of the first foreign financial institutions to open in Vietnam since 1993.
During operation, they had built up more than 100 disjointed tools surround CBS led to multiple-step workflows & huge manual workload. These complicated processes caused data mismatch, lack of tracking and emails missing. To handle all those problems, ANZ was forced to ramp up its tech team while still ensuring time and cost-effective. So that they were searching for an outsourcing partner in the same time zone as their offices in Vietnam.