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Redesigning Business Processes using Product-Based Design

This article focuses on the redesign of an existing business process rather than just improving it incrementally. Most Business Process Management (BPM) efforts focus on making small improvements using Lean/Six Sigma, plus other techniques on an existing process. These improvements range from reducing time/cost, gaining quality/flexibility to the tightening of controls. However, there is a radical approach called Product-Based Design (PBD) that uses the end-product as a guide to redesign rather than using the existing, perhaps even undocumented, process. PBD has resulted in a 35% reduction in time and 75% reduction in cost for processes producing information intensive products such as invoices, payments, orders, permits, and licenses.


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