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Successes and challenges in implementing and achieving CMMI level 3 at NCR Scotland

The Capability Maturity Model Integration (CMMIsm) (CMU/SEI 2002-TR-004) is a capability maturity model which focuses on improving business performance through process improvement within Software and Systems Engineering organisations. NCR Financial Solutions Group, the world’s number one Automated Teller Machine (ATM) provider, successfully implemented CMMI to achieve several organisational benefits, including significant improvements in business performance.

This paper commences with an overview of CMMI and then details the successes and challenges experienced by NCR in implementing CMMI. It also shows how a Project Management Office (PMO) can drive the implementation of CMMI along with other organisational improvements in order to achieve improved business performance.

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