Project Managers need to practice Quality Management, sometimes with a Quality Manager, and other times on our own. In order to adapt the processes and procedures that ensure a quality product, we need to understand the underlying principles. With some background in Quality Assurance, Quality Control and Quality Planning we will be equipped to deliver a quality product to our customers.
In this paper I will present and review the definitions and importance of these basic concepts: Quality, Quality Assurance, Quality Control and Quality Management in Projects. I will provide details of Quality Control techniques and best practices, including Requirements Testing, Test Strategies, Test Plans, Test Cases, Reviews and Inspections and the difference between Quality Control and Quality Assurance.