Digital labor is rapidly becoming one of our clients’ hottest issues. This paper addresses why digital labor hasn’t seen more traction despite its obvious benefits. For financial institutions in a challenging market, using automation in repetitive, business rule-driven work to rapidly cut costs, improve quality and scalability, and operate 24/7 is obviously appealing. But there are many more firms stuck in a proverbial “analysis paralysis,” perhaps even with multiple successful pilots but little movement toward broader adoption.
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