Non-written communication plays a big role in our success as project managers. Whether we need to inform, persuade, or inspire others, we need skills to help us be effective doing that. We can learn those skills, but we have to practice them, and also teach others about them. This paper elaborates on the need for formal education and practice of these skills, suggests one way for organization assessment and also for development of a personal skills improvement plan.

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http://www.pmi.org/learning/library/non-written-communication-project-management-8201