I. About the Role
We are looking for a technically strong Python Developer to join our dynamic operations team. In this role, you will be the first line of support for researchers and internal users by managing and resolving issues via our JIRA service desk. You will play a key role in driving operational efficiency through automation and smart tooling, ensuring timely and effective support.
II. Key Responsibilities
- The role of the operation support engineer will thus be two-fold:
- To help manage the flow of issues and resolve them. For the more complex issues they can then redirect to the Devops team for their handling, but the support engineer must still keep ownership;
- To come up with solutions to improve the efficiency of resolving issues. This would include exploring the user of bots to automate some of the common tasks, as well as to write scripts to programmatically categorize and handle the tickets in the JIRA service desk.
III. Job Qualifications
Must-have skills:
- Solid programming skills in Python, with experience in libraries such as NumPy, Pandas, etc.
- Familiarity with Unix/Linux environments and shell scripting.
- Hands-on experience with SQL and relational databases.
- Working knowledge of JIRA, Git, and monitoring tools such as Grafana.
- Strong problem-solving mindset with a proactive attitude.
- Ability to take ownership of issues and see them through to resolution.
Nice-to-Have Skills
- Background in DevOps or operational support roles.
- Experience with web-based technologies such as JavaScript, Node.js, Django.
- Exposure to Machine Learning or Artificial Intelligence techniques.
- Familiarity with Generative AI tools (e.g., Chat GPT, Gemini) for enhancing support efficiency.
- Strong communication and coordination skills.
IV. Why We’ll Love Working Here
1. Workplace
- Join a vibrant, young and dynamic team working on cutting-edge projects & emerging technologies.
- Collaborate with global experts & top tech talent to enhance your skills.
- Thrive in a culture of openness, forward-thinking and innovation-driven team while encouraging your full potential.
2. Benefits Comprise
- Competitive salary, 13th month salary and attractive performance bonuses.
- Flexible hybrid working model between working at office and working at home.
- Premium Healthcare and Accident insurance.
- Annual health check package.
- Free parking and allowances: Lunch, Marriage, Newborn baby, Bereavement and others applied.
- A spacious pantry that is fully equipped with coffee maker, fridge, microwave and more for your most comfortable lunch time.
- A wide range of sport and social activities: Yoga, Football, Badminton, Tech clubs, etc.
- Annual company trip and teambuilding.
- Chance to be honored quarterly and annually with recognition awards for individuals, teams, long-term service, etc.
- Advanced English and appropriate soft skills training to assist your career development.
- Engaging monthly events: Happy Gathering, Mini Game, Team Birthday Celebrations, Company’s Year-end party, etc.
- Exclusive company supporting funds to ease your personal loans of Home, Vehicle, Tuition, etc.
Gentle notice to our candidate about Decree No.13/2023/NĐ-CP
According to Decree No.13/2023/NĐ-CP on protecting personal data, LARION would apply “Personal Data Processing Agreement” with all candidates to ensure compliance with the decree.
By submitting this application to LARION, you agree to allow LARION to proceed your provided information in accordance with “Personal Data Processing Agreement” that you have read, fully understood and agreed to the entire content at link https://larion.com/privacy-policy/