LARION, a global software outsourcing partner with nearly 2 decades deep industry expertise. We are a 100% Vietnam technology company specializing in turnkey solutions and building highly skilled development teams for companies of all size and types of business. Run by a team of successful entrepreneurs and dedicated technical experts – LARION is a unique symphony where we create a frictionless future for customers with passion, while maintaining full compliance with your needs and objectives.
I. What You’ll Do
We are looking for a IT Service Desk Specialist (Atlassian/JIRA) to manage and optimize our Atlassian ecosystem, including Jira, Confluence, and Jira Service Management. You will play a key role in supporting Agile teams, improving workflows, and implementing ITSM best practices.
- Administer, configure, and maintain Jira, Confluence, and Jira Service Management
- Customize workflows, fields, permissions, and automation rules
- Support Agile/Scrum processes, including sprint tracking and ticket management
- Implement and maintain ITSM processes aligned with ITIL standards
- Build reports, dashboards, and metrics for stakeholders
- Collaborate with engineering and product teams to improve system efficiency
- Provide user support and training when needed
II. What You’ll Bring
*Must-have:
- 2–4 years of experience working with Atlassian tools (Jira, Confluence, JSM)
- Strong understanding of Agile/Scrum methodologies
- Experience with workflow customization and ticketing systems
- Basic knowledge of ITSM/ITIL practices
- Atlassian certification or ITIL Foundation is a plus
- Good communication skills in English
*Nice-to-have:
- Experience with automation tools (e.g., Jira Automation)
- Basic scripting or integration experience
III. Why You’ll Love Working Here
Workplace
- Join a young and dynamic team with awesome projects applying the latest technology.
- Working with specialists from all over the world provides you with a fantastic opportunity to expand your skill set.
- Culture of openness and honesty in which individuals are respected and encouraged to achieve their full potential.
Benefits Comprise
- 13th-month salary and attractive performance bonuses.
- Flexible hybrid working model (2 days work from everywhere a week).
- Premium Healthcare and Accident insurance.
- Annual health check package.
- Lunch allowance, Free parking.
- Advanced technical, English, and soft skills training to assist your career development.
- Annual Company trip and Teambuilding.
- Engaging monthly events: Happy Gathering, Mini Game, Birthday Celebration, Party, etc.
- A spacious and fully equipped pantry for your most comfortable mealtime.
- A wide range of sport and social activities: Football, Badminton, Running, Yoga, Tech clubs, Charity, etc.
- Chance to be honored quarterly and annually with recognition awards for individuals, teams, seniority, etc.
- Company supporting funds to ease your personal loans of Home, Vehicle, Tuition, etc.
Location: QTSC 1 Building, Quang Trung Software City, Trung My Tay Ward (District 12), Ho Chi Minh City.
Working Time: 08:30 AM – 06:00 PM from Monday to Friday (Lunch break 1.5 hours).
Gentle notice to our candidate about Decree No.13/2023/NĐ-CP
“According to Decree No.13/2023/NĐ-CP on protecting personal data, LARION would apply “Personal Data Processing Agreement” with all candidates to ensure compliance with the decree. By submitting this application to LARION, you agree to allow LARION to proceed your provided information in accordance with “Personal Data Processing Agreement” that you have read, fully understood and agreed to the entire content at link https://larion.com/privacy-policy/“