NDA Signed
Project Overview
As one of Australia’s top 4 banks, our client serves over 8.5 million retail and business customers across 30 countries with a wide range of financial products and services. However, over time, its legacy infrastructure became increasingly complex, resulting in severe synchronization issues, operational inefficiencies, and a declining customer experience. With a focused team of 10 tech professionals and a Microsoft stack (.NET, C#, SQL Server), LARION implemented automated processing solutions that streamlined operations and reduced costs
Challenge: Fragmented Core Banking
To serve growing customer base, the bank operates a network of branches in Vietnam. However, these branches were facing mounting operational challenges cased by fragmented systems surrounding the Core Banking Platform. Over 100 disconnected tools – developed independently created a tangled web of processes that slowed down performance, reduced operational efficiency, and impacted service delivery
To tackle these pressing issues, the bank made it a top priority to develop tailored solutions that could seamlessly integrate with the existing setup and streamline key workflows. Backed by a strong track record in financial software development, LARION was chosen to lead this ambitious transformation.
Solution: High-Performing SurroundCore Solutions
LARION adopted a hybrid engagement model that combined Fixed Cost and Time & Materials (T&M), balancing financial predictability with the flexibility to adapt to evolving project needs Over two years, the project was executed following the Rational Unified Process (RUP)—a structured and iterative development methodology emphasizing distinct phases: inception, elaboration, construction, and transition
Our 10-member team—including a project manager, business analyst, technical lead, developers, and a quality controller—leveraged Microsoft technologies such as .NET, C#, and SQL Server to build robust, scalable solutions tailored to the bank’s complex operational landscape.
The SurroundCore suite included:
- Deposit process automation tool (DPAT): Automates data entry for online forms and routes deposits transactions through the required approval levels
- Single counterparty credit limits (SCCL): Centralizes lending data for periodic reporting and real-time credit limit tracking
- Wealth customer database (WCD): Consolidates customer information across banking and insurance companies, enabling automated package recommendations and streamlined contract workflows
- Agent information management (AIM): A centralized data warehouse to manage agent profiles, performance reviews and approval processes across branches
- Liquidity management (LIM): Automates data sourcing and financial calculations, delivering customizable reports and real-time balance sheet updates
- Online form system (OFS): Facilitates real-time form submissions and intelligent routing for faster processing and approvals
- Fulfillment security control (FSC): Monitors customer-loan-collateral relationships for credit scoring and risk assessment
Result: Faster Decisions & Lower Costs
The implementation of SurroundCore solutions brought significant and measurable improvements. Key banking processes were streamlined, leading to a 50% reduction in loan approval times and a 30% cut in operational costs. These enhancements not only boosted organizational efficiency but also greatly improved customer and employee satisfaction
With real-time reporting and advanced data analytics now in place, the bank’s leadership gained access to timely insights that support faster, more strategic decision-making. The success of this project marks a major step forward in the client’s journey toward becoming a more agile, efficient, and customer-centric financial institution.
