From theory to practice: Onboarding digital labor in financial services

Digital labor is rapidly becoming one of our clients’ hottest issues. This paper addresses why digital labor hasn’t seen more traction despite its obvious benefits. For financial institutions in a challenging market, using automation in repetitive, business rule-driven work to rapidly cut costs, improve quality and scalability, and operate 24/7 is obviously appealing. But there are many more firms stuck in a proverbial “analysis paralysis,” perhaps even with multiple successful pilots but little movement toward broader adoption.

 

Related Article:

https://www.pwc.com/us/en/financial-services/publications/assets/fsi-whitepaper-digital-labor-financial-services.pdf